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FAQs
There are two steps and you can do them in any order:
The system links them automatically, usually within 1 to 5 minutes. You do not need to send us the IMEI.
Check three things:
If it still does not appear, contact us with your account email. Step by step in the app guide.
On the tracker label: it is a 15-digit number. In the app you can scan it with the camera instead of typing it.
You log in with your email and password (or with Google or Apple). If you do not remember it, use Lost your password? and check your spam folder.
To change it, go to My account > My details: the password is the same for the website and the app (at least 8 characters, with at least one letter and one number, no spaces).
Yes. Each tracker needs its own subscription: add it in the app (Settings > Add device) and buy its plan on Activate. They link automatically.
Both guides include a video and what to do if it does not work.
FAQs
Each tracker has a SIM card that sends its position over the mobile network so you can see it in real time in 184 countries. The subscription covers that data at a flat rate, the platform and the app, and it is usually cheaper than buying a data SIM yourself.
Monthly, quarterly, yearly or 2 years. They all include the same; only the billing period changes. They renew automatically at the end of each period. Compare prices on Plans.
Card and PayPal. For amounts over €100 we also accept bank transfer: contact us.
In My account > My subscriptions, button “Manage subscriptions and payments”: there you download your invoices, change your payment method and edit your billing details. If your subscription shows as “Subscription managed by PayPal”, contact us.
Yes, from My account > My subscriptions > “Manage subscriptions and payments”. Change the plan of your current subscription; there is no need to buy another one.
In My account > My subscriptions > “Manage subscriptions and payments”, cancel the automatic renewal, or contact us. As it is paid in advance, the service stays active until the end of the paid period. More information in our terms of sale.
Yes:
You can request a refund within 30 days of activation, on all plans: contact us with your account email. For guidance only; our terms of sale prevail.
Yes. In My account > My devices, tap “Replace” on the old tracker and enter the IMEI of the new one. The new one appears in the app with the same name and history, and the old one stops working. You can make one replacement every 30 days; for more, or if the subscription shows as “Subscription managed by PayPal”, contact us.
FAQs
That is the power saving mode: while the vehicle is stationary, the tracker stops transmitting to save battery and the app shows it as offline, but it is still working. If you prefer to see it online all the time, turn off power saving in the device settings.
Yes. You have the route history of the last year and you can download reports of trips, stops and distance from the app, or schedule them by email from the web app. Distance is calculated with GPS; the tracker does not read the odometer. Guide: routes and reports.
Yes. In the web app you create unlimited users at no extra cost and decide which vehicles each one sees (guide). For 5 vehicles or more, ask for a quote on Fleet tracking.
FAQs
No. Each tracker has its own SIM, preconfigured and with the data included in the subscription. It works independently of your phone and your operator. You cannot use your own SIM.
It works in 184 countries and at any distance: you will see it in the app even from the other side of the world. It needs mobile coverage to send its position, and it uses the networks of several operators in each country, so its coverage is wider than any single operator's.
Outdoors, about 5 metres or better. The reporting frequency is set in the app; we recommend 10 seconds.
It does not need a charger: it is powered by the vehicle battery (the OBD through the OBD port and the Tracker through the electrical system). When the car is parked it switches to power saving mode and uses very little: the battery lasts about 2–3 months with the tracker connected.
We recommend the 4G models. 2G networks are being switched off across Europe: in the UK, operators have committed to switching off 2G by 2033 at the latest; in France 2G ends in late 2026 and in Germany in 2028, and the European Commission has asked for at least one 2G or 3G network to stay on until 2030 (information as of October 2026). A 2G tracker keeps working while any 2G network remains in your area, but with less and less coverage. The 2G models are only sold in the euro area. See the comparison.
2 years on all trackers, bought on our website or on Amazon. When you choose your plan you can also add the unlimited replacement guarantee.
FAQs
Delivery is free and takes up to 72 hours within mainland Europe. For the Balearic and Canary Islands, Ceuta, Melilla and Ireland, see the delivery times in our terms of sale. In the United Kingdom, the United States and Australia, the tracker is sold on Amazon in your country.
Yes. You have 30 days from delivery, in its original packaging and undamaged. More information in our terms of sale.
FAQs
On WhatsApp at +34 622 507 738 (messages only), by email at info@findcargps.com or with the contact form, from 8:00 to 19:00 (Spanish time). If your tracker is not working, include your account email and we will look into your case. We are in Boadilla del Monte (Madrid, Spain).