Frequently Asked Questions

FAQS

FAQs

Frequently asked questions about findCar devices

What warranty do they have?

2-year European warranty.

Do they include a charger?

OBD devices are connected directly to the vehicle battery, so they do not require a charger for operation.

How far away does a findCar device work?

findCar devices work at any distance.

No matter if you are on the other side of the world, you will be able to locate your vehicle in real time.

When will I receive my package?

Orders, once paid, are shipped within 1 day, plus the time required by the carrier, which is usually 2-3 additional days.

Where do you ship from?

All our shipments leave our warehouses near Madrid.

Can I return it?

Yes of course

You have a period of 15 days to return your device, in its original packaging and without damage. More information here

How do I activate my device?

To activate your device, see the link below to activate it

FAQs

About shipping

FAQs

About the technologies used

Does it influence which mobile operator I have?

No, it doesn't matter which mobile operator you have on your smartphone. Each findCar GPS is equipped with its own SIM card, so it operates independently of your phone.

Is it necessary to have cellular coverage for it to work?

No, for the findCar GPS tracker to work, you do not need to have mobile coverage in your area, since it saves the trip data until you can connect to a network, so you do not miss any part of your trip.

What technologies do FindPet devices use?

All findCar GPS devices use two tracking technologies, GPS and BAIDU satellite tracking technology.

In relation to connectivity with the phone / smartphone and the Internet, 2G / 3G mobile phone data transmission technologies are used

How accurate are they?

Accuracy depends primarily on the location of the findCar device. Outdoors, GPS accuracy is around 5m, and even less

Do I need a SIM card?

No. You do not need any SIM card because the device already includes a preconfigured SIM card for exclusive use from the findCar device.

The costs of data transmission over the mobile phone network are included in the findCar subscription plans

What mobile networks do you use?

The answer is: practically all of them. We have agreements with 540 operators from 180 countries, which allows us to say that our coverage is global.

For example, in Spain it will use the Movistar, Orange, Vodafone and Yoigo networks as necessary, thus having greater coverage than any of them separately.

You can check the number of networks available in your country by clicking on the link on our partner's website emn .

Why is a subscription necessary?

The subscription is necessary to provide an adequate service, and includes the cost of data transmission over mobile telephone networks, at a flat rate, regardless of the use made of the service.

The GPS locator continuously sends and receives data about the GPS location over the mobile networks in your area, allowing you to track your vehicle in real time in more than 180 countries around the world. To make this possible, each locator has a built-in SIM card.

The subscription is usually cheaper than if you had to hire a data SIM directly, since FindPet can negotiate better prices with mobile operators

How does it work?

Once you receive your FindCart GPS device, you must choose your subscription plan from those on this page, and then you can activate your FindCar GPS. You can choose from the options available for the coverage period with the payment interval you prefer. The subscription will be renewed in the indicated periods.

Can I change the subscription model?

Yes, it is possible to change from one type of subscription to another of longer duration without any problem, prorating the proportional part of the existing subscription.

Do I need a subscription with findcar?

FindCar GPS locators use mobile networks in your country to send the GPS location of your vehicle to FinCart's servers, and from there to your mobile smartphone or via the Web. Therefore, there is a cost for the transmission of data by mobile phone companies in your country. That way your vehicle will always be located with worldwide coverage.

Can I cancel my subscription?

Of course. You can cancel your subscription plan at any time. As the subscription is paid in advance, you can cancel it at any time before it expires so that it will not be renewed. You can do it by accessing your account, or through the contact form. More information in our terms of sale .

FAQs

About subscriptions

FAQs

About technical service

Do you have technical service?

Yes, we have a technical service center in our offices.

Where are you?

We are on the outskirts of Madrid, Spain

Testimonials

What do others think?

Now I know where my car is

Pascual Student

Works easily and well

Javi Entrepreneur

You have prevented theft

Anne Professional driver

FAQS