{"id":7305,"date":"2022-08-21T03:12:13","date_gmt":"2022-08-21T01:12:13","guid":{"rendered":"https:\/\/findcargps.com\/frequently-asked-questions\/"},"modified":"2022-08-21T03:25:03","modified_gmt":"2022-08-21T01:25:03","slug":"frequent-questions","status":"publish","type":"page","link":"https:\/\/findcargps.com\/en\/frequent-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7305\" class=\"elementor elementor-7305 elementor-6861\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5fe249c8 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"5fe249c8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-101c1e12\" data-id=\"101c1e12\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a3cf68a elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"a3cf68a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">findCar GPS frequently asked questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcfaqtc elementor-widget elementor-widget-html\" data-id=\"fcfaqtc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"fc-faq-toc\" aria-label=\"FAQ chapters\"><a href=\"#faq-activar\">Activate and get started<\/a><a href=\"#faq-pagos\">Payments and invoices<\/a><a href=\"#faq-app\">Using the app<\/a><a href=\"#faq-localizador\">Tracker and coverage<\/a><a href=\"#faq-envio\">Shipping and returns<\/a><a href=\"#faq-contacto\">Contact<\/a><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-30e92333 fc-faq-sec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"30e92333\" data-element_type=\"section\" data-e-type=\"section\" id=\"faq-activar\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1070892e\" data-id=\"1070892e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-59218404 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"59218404\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>FAQs<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36803d38 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"36803d38\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Activate and get started<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-252207a9 elementor-invisible elementor-widget elementor-widget-elementskit-accordion\" data-id=\"252207a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ada1a7cad6e3\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-252207a9\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-02ef8106ada1a7cad6e3\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-02ef8106ada1a7cad6e3\" aria-expanded=\"true\" aria-controls=\"Collapse-02ef8106ada1a7cad6e3\">\n                            \n                            <span class=\"ekit-accordion-title\">How do I activate my tracker?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-download-arrow\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-left-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-02ef8106ada1a7cad6e3\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-252207a9\" data-parent=\"#accordion-6ada1a7cad6e3\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>There are two steps and you can do them in any order:<\/p><ol><li><strong>Subscription<\/strong>: choose your plan on <a href=\"https:\/\/findcargps.com\/en\/activate\/\">Activate<\/a>. When you pay, you receive an email with access to your account.<\/li><li><strong>App<\/strong>: log in to the findCar app with that email and go to Settings &gt; Add device (type the IMEI or scan it with the camera).<\/li><\/ol><p>The system links them automatically, usually within 1 to 5 minutes. You do not need to send us the IMEI.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-252207a9\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-22632796ada1a7cad6e3\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-22632796ada1a7cad6e3\" aria-expanded=\"true\" aria-controls=\"Collapse-22632796ada1a7cad6e3\">\n                            \n                            <span class=\"ekit-accordion-title\">I have paid and the tracker does not appear in the app. What should I do?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-download-arrow\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-left-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-22632796ada1a7cad6e3\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-1-252207a9\" data-parent=\"#accordion-6ada1a7cad6e3\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Check three things:<\/p><ul><li>That you have added the tracker in the app (Settings &gt; Add device); the subscription alone does not add it.<\/li><li>That you log in to the app with the same email you paid with.<\/li><li>That at least 5 minutes have passed and the vehicle is outdoors.<\/li><\/ul><p>If it still does not appear, contact us with your account email. Step by step in the <a href=\"https:\/\/findcargps.com\/en\/instructions\/app\/#ay-add\">app guide<\/a>.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-252207a9\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-31746d86ada1a7cad6e3\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-31746d86ada1a7cad6e3\" aria-expanded=\"true\" aria-controls=\"Collapse-31746d86ada1a7cad6e3\">\n                            \n                            <span class=\"ekit-accordion-title\">Where do I find the IMEI?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-download-arrow\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-left-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-31746d86ada1a7cad6e3\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-2-252207a9\" data-parent=\"#accordion-6ada1a7cad6e3\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>On the tracker label: it is a 15-digit number. In the app you can scan it with the camera instead of typing it.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-252207a9\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-c7ee0d66ada1a7cad6e3\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-c7ee0d66ada1a7cad6e3\" aria-expanded=\"true\" aria-controls=\"Collapse-c7ee0d66ada1a7cad6e3\">\n                            \n                            <span class=\"ekit-accordion-title\">I cannot log in to the app or I want to change my password<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-download-arrow\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-left-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-c7ee0d66ada1a7cad6e3\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-3-252207a9\" data-parent=\"#accordion-6ada1a7cad6e3\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>You log in with your email and password (or with Google or Apple). If you do not remember it, use <a href=\"https:\/\/findcargps.com\/en\/my-account\/lost-password\/\">Lost your password?<\/a> and check your spam folder.<\/p><p>To change it, go to <a href=\"https:\/\/findcargps.com\/en\/my-account\/edit-account\/\">My account &gt; My details<\/a>: the password is the same for the website and the app (at least 8 characters, with at least one letter and one number, no spaces).<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-252207a9\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-a7b64436ada1a7cad6e3\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-a7b64436ada1a7cad6e3\" aria-expanded=\"true\" aria-controls=\"Collapse-a7b64436ada1a7cad6e3\">\n                            \n                            <span class=\"ekit-accordion-title\">Can I have several trackers on the same account?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-download-arrow\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-left-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-a7b64436ada1a7cad6e3\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-4-252207a9\" data-parent=\"#accordion-6ada1a7cad6e3\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes. Each tracker needs its own subscription: add it in the app (Settings &gt; Add device) and buy its plan on <a href=\"https:\/\/findcargps.com\/en\/activate\/\">Activate<\/a>. They link automatically.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-5-252207a9\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-28a089a6ada1a7cad6e3\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-28a089a6ada1a7cad6e3\" aria-expanded=\"true\" aria-controls=\"Collapse-28a089a6ada1a7cad6e3\">\n                            \n                            <span class=\"ekit-accordion-title\">How is it installed?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-download-arrow\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-left-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-28a089a6ada1a7cad6e3\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-5-252207a9\" data-parent=\"#accordion-6ada1a7cad6e3\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <ul><li><strong>OBD 4G<\/strong>: plugs into the vehicle's OBD port, no tools needed. <a href=\"https:\/\/findcargps.com\/en\/instructions\/obd-4g\/\">OBD 4G guide<\/a>.<\/li><li><strong>Tracker 4G<\/strong>: wired to the vehicle's electrical system (9\u201390 V). <a href=\"https:\/\/findcargps.com\/en\/instructions\/tracker-4g\/\">Tracker 4G guide<\/a>.<\/li><\/ul><p>Both guides include a video and what to do if it does not work.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6a05a1b4 fc-faq-sec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6a05a1b4\" data-element_type=\"section\" data-e-type=\"section\" id=\"faq-pagos\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1e299923\" data-id=\"1e299923\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-662bd5b2 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"662bd5b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>FAQs<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25182325 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"25182325\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Subscription, payments and invoices<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-182a5c55 elementor-invisible elementor-widget elementor-widget-elementskit-accordion\" data-id=\"182a5c55\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ada1a7cafffe\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-182a5c55\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-aa2299f6ada1a7cafffe\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-aa2299f6ada1a7cafffe\" aria-expanded=\"true\" aria-controls=\"Collapse-aa2299f6ada1a7cafffe\">\n                            \n                            <span class=\"ekit-accordion-title\">Why is a subscription needed?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-download-arrow\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-left-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-aa2299f6ada1a7cafffe\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-182a5c55\" data-parent=\"#accordion-6ada1a7cafffe\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Each tracker has a SIM card that sends its position over the mobile network so you can see it in real time in 184 countries. The subscription covers that data at a flat rate, the platform and the app, and it is usually cheaper than buying a data SIM yourself.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-182a5c55\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-d2062a16ada1a7cafffe\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-d2062a16ada1a7cafffe\" aria-expanded=\"true\" aria-controls=\"Collapse-d2062a16ada1a7cafffe\">\n                            \n                            <span class=\"ekit-accordion-title\">Which plans are available?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-download-arrow\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-left-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-d2062a16ada1a7cafffe\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-1-182a5c55\" data-parent=\"#accordion-6ada1a7cafffe\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Monthly, quarterly, yearly or 2 years. They all include the same; only the billing period changes. They renew automatically at the end of each period. Compare prices on <a href=\"https:\/\/findcargps.com\/en\/plans\/\">Plans<\/a>.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-182a5c55\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-bdbc61e6ada1a7cafffe\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-bdbc61e6ada1a7cafffe\" aria-expanded=\"true\" aria-controls=\"Collapse-bdbc61e6ada1a7cafffe\">\n                            \n                            <span class=\"ekit-accordion-title\">Which payment methods do you accept?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-download-arrow\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-left-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-bdbc61e6ada1a7cafffe\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-2-182a5c55\" data-parent=\"#accordion-6ada1a7cafffe\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Card and PayPal. For amounts over \u20ac100 we also accept bank transfer: contact us.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-182a5c55\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-72379ba6ada1a7cafffe\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-72379ba6ada1a7cafffe\" aria-expanded=\"true\" aria-controls=\"Collapse-72379ba6ada1a7cafffe\">\n                            \n                            <span class=\"ekit-accordion-title\">Where do I download my invoices or change my card?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-download-arrow\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-left-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-72379ba6ada1a7cafffe\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-3-182a5c55\" data-parent=\"#accordion-6ada1a7cafffe\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>In <a href=\"https:\/\/findcargps.com\/en\/my-account\/subscriptions\/\">My account &gt; My subscriptions<\/a>, button \u201cManage subscriptions and payments\u201d: there you download your invoices, change your payment method and edit your billing details. If your subscription shows as \u201cSubscription managed by PayPal\u201d, contact us.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-182a5c55\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-55828df6ada1a7cafffe\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-55828df6ada1a7cafffe\" aria-expanded=\"true\" aria-controls=\"Collapse-55828df6ada1a7cafffe\">\n                            \n                            <span class=\"ekit-accordion-title\">Can I change my plan?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-download-arrow\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-left-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-55828df6ada1a7cafffe\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-4-182a5c55\" data-parent=\"#accordion-6ada1a7cafffe\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes, from <a href=\"https:\/\/findcargps.com\/en\/my-account\/subscriptions\/\">My account &gt; My subscriptions<\/a> &gt; \u201cManage subscriptions and payments\u201d. Change the plan of your current subscription; there is no need to buy another one.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-5-182a5c55\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-5d551b66ada1a7cafffe\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-5d551b66ada1a7cafffe\" aria-expanded=\"true\" aria-controls=\"Collapse-5d551b66ada1a7cafffe\">\n                            \n                            <span class=\"ekit-accordion-title\">How do I cancel my subscription?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-download-arrow\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-left-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-5d551b66ada1a7cafffe\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-5-182a5c55\" data-parent=\"#accordion-6ada1a7cafffe\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>In <a href=\"https:\/\/findcargps.com\/en\/my-account\/subscriptions\/\">My account &gt; My subscriptions<\/a> &gt; \u201cManage subscriptions and payments\u201d, cancel the automatic renewal, or contact us. As it is paid in advance, the service stays active until the end of the paid period. More information in our <a href=\"https:\/\/findcargps.com\/en\/legal-warning\/terms-and-conditions\/\">terms of sale<\/a>.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-6-182a5c55\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-bdb0efc6ada1a7cafffe\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-bdb0efc6ada1a7cafffe\" aria-expanded=\"true\" aria-controls=\"Collapse-bdb0efc6ada1a7cafffe\">\n                            \n                            <span class=\"ekit-accordion-title\">Can I reactivate the service after cancelling?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-download-arrow\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-left-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-bdb0efc6ada1a7cafffe\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-6-182a5c55\" data-parent=\"#accordion-6ada1a7cafffe\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes:<\/p><ul><li><strong>If your subscription has not ended yet<\/strong>, remove the cancellation in \u201cManage subscriptions and payments\u201d and it will keep renewing.<\/li><li><strong>If it has already ended<\/strong>, buy a new one on <a href=\"https:\/\/findcargps.com\/en\/activate\/\">Activate<\/a>. The tracker links automatically within 1 to 5 minutes and keeps its name and history in the app.<\/li><\/ul>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-7-182a5c55\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-30f47f56ada1a7cafffe\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-30f47f56ada1a7cafffe\" aria-expanded=\"true\" aria-controls=\"Collapse-30f47f56ada1a7cafffe\">\n                            \n                            <span class=\"ekit-accordion-title\">Can I get a refund for my subscription?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-download-arrow\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-left-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-30f47f56ada1a7cafffe\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-7-182a5c55\" data-parent=\"#accordion-6ada1a7cafffe\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>You can request a refund within 30 days of activation, on all plans: contact us with your account email. For guidance only; our <a href=\"https:\/\/findcargps.com\/en\/legal-warning\/terms-and-conditions\/\">terms of sale<\/a> prevail.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-8-182a5c55\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-a53c8a86ada1a7cafffe\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-a53c8a86ada1a7cafffe\" aria-expanded=\"true\" aria-controls=\"Collapse-a53c8a86ada1a7cafffe\">\n                            \n                            <span class=\"ekit-accordion-title\">I have a new tracker. Can I move my subscription to it?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-download-arrow\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-left-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-a53c8a86ada1a7cafffe\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-8-182a5c55\" data-parent=\"#accordion-6ada1a7cafffe\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes. In <a href=\"https:\/\/findcargps.com\/en\/my-account\/\">My account &gt; My devices<\/a>, tap \u201cReplace\u201d on the old tracker and enter the IMEI of the new one. The new one appears in the app with the same name and history, and the old one stops working. You can make one replacement every 30 days; for more, or if the subscription shows as \u201cSubscription managed by PayPal\u201d, contact us.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7fcacfac fc-faq-sec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7fcacfac\" data-element_type=\"section\" data-e-type=\"section\" id=\"faq-app\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-43ed83a3\" data-id=\"43ed83a3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7cd86bdb elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"7cd86bdb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>FAQs<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7111bdef elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7111bdef\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Using the app<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ec2095d elementor-invisible elementor-widget elementor-widget-elementskit-accordion\" data-id=\"7ec2095d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ada1a7cb2018\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-7ec2095d\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-3db34846ada1a7cb2018\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-3db34846ada1a7cb2018\" aria-expanded=\"true\" aria-controls=\"Collapse-3db34846ada1a7cb2018\">\n                            \n                            <span class=\"ekit-accordion-title\">Why does my car show as offline when it is parked?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-download-arrow\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-left-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-3db34846ada1a7cb2018\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-7ec2095d\" data-parent=\"#accordion-6ada1a7cb2018\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>That is the power saving mode: while the vehicle is stationary, the tracker stops transmitting to save battery and the app shows it as offline, but it is still working. If you prefer to see it online all the time, turn off power saving in the device settings.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-7ec2095d\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-59e8c746ada1a7cb2018\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-59e8c746ada1a7cb2018\" aria-expanded=\"true\" aria-controls=\"Collapse-59e8c746ada1a7cb2018\">\n                            \n                            <span class=\"ekit-accordion-title\">The position does not update or shows the wrong place. What should I do?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-download-arrow\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-left-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-59e8c746ada1a7cb2018\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-1-7ec2095d\" data-parent=\"#accordion-6ada1a7cb2018\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <ol><li>Leave the vehicle outdoors, with a clear view of the sky, for 5\u201310 minutes.<\/li><li>Check that the subscription is active in <a href=\"https:\/\/findcargps.com\/en\/my-account\/\">My account<\/a> or in the device information in the app.<\/li><li>Check that the tracker is connected correctly (<a href=\"https:\/\/findcargps.com\/en\/instructions\/obd-4g\/#ay-fix\">OBD 4G<\/a> and <a href=\"https:\/\/findcargps.com\/en\/instructions\/tracker-4g\/#ay-fix\">Tracker 4G<\/a> guides).<\/li><li>If nothing changes, contact us with your account email.<\/li><\/ol>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-7ec2095d\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-211396e6ada1a7cb2018\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-211396e6ada1a7cb2018\" aria-expanded=\"true\" aria-controls=\"Collapse-211396e6ada1a7cb2018\">\n                            \n                            <span class=\"ekit-accordion-title\">Can I create zones and receive alerts?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-download-arrow\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-left-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-211396e6ada1a7cb2018\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-2-7ec2095d\" data-parent=\"#accordion-6ada1a7cb2018\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes. In the app you create geofences (for example, your home or work) and receive alerts when the vehicle enters or leaves them, for speeding and more. How to: <a href=\"https:\/\/findcargps.com\/en\/instructions\/app\/#ay-geofences\">geofences<\/a> and <a href=\"https:\/\/findcargps.com\/en\/instructions\/app\/#ay-alerts\">alerts<\/a>.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-7ec2095d\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-5531b8a6ada1a7cb2018\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-5531b8a6ada1a7cb2018\" aria-expanded=\"true\" aria-controls=\"Collapse-5531b8a6ada1a7cb2018\">\n                            \n                            <span class=\"ekit-accordion-title\">Can I see routes and the distance travelled?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-download-arrow\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-left-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-5531b8a6ada1a7cb2018\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-3-7ec2095d\" data-parent=\"#accordion-6ada1a7cb2018\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes. You have the route history of the last year and you can download reports of trips, stops and distance from the app, or schedule them by email from the <a href=\"https:\/\/findcargps.com\/en\/instructions\/web-app\/#ay-informes\">web app<\/a>. Distance is calculated with GPS; the tracker does not read the odometer. Guide: <a href=\"https:\/\/findcargps.com\/en\/instructions\/app\/#ay-reports\">routes and reports<\/a>.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-7ec2095d\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-486ca2f6ada1a7cb2018\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-486ca2f6ada1a7cb2018\" aria-expanded=\"true\" aria-controls=\"Collapse-486ca2f6ada1a7cb2018\">\n                            \n                            <span class=\"ekit-accordion-title\">Can several people see it? Is it suitable for businesses?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-download-arrow\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-left-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-486ca2f6ada1a7cb2018\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-4-7ec2095d\" data-parent=\"#accordion-6ada1a7cb2018\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes. In the <a href=\"https:\/\/track.findcargps.com\">web app<\/a> you create unlimited users at no extra cost and decide which vehicles each one sees (<a href=\"https:\/\/findcargps.com\/en\/instructions\/web-app\/#ay-usuarios\">guide<\/a>). For 5 vehicles or more, ask for a quote on <a href=\"https:\/\/findcargps.com\/en\/fleet-tracking\/\">Fleet tracking<\/a>.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-659aa49a fc-faq-sec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"659aa49a\" data-element_type=\"section\" data-e-type=\"section\" id=\"faq-localizador\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-29bfe390\" data-id=\"29bfe390\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f944632 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"6f944632\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>FAQs<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-671bdecc elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"671bdecc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The tracker and coverage<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8fe4f elementor-invisible elementor-widget elementor-widget-elementskit-accordion\" data-id=\"8fe4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ada1a7cb3d6c\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-8fe4f\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-13d0ee96ada1a7cb3d6c\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-13d0ee96ada1a7cb3d6c\" aria-expanded=\"true\" aria-controls=\"Collapse-13d0ee96ada1a7cb3d6c\">\n                            \n                            <span class=\"ekit-accordion-title\">Do I need a SIM card? Does my mobile operator matter?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-download-arrow\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-left-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-13d0ee96ada1a7cb3d6c\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-8fe4f\" data-parent=\"#accordion-6ada1a7cb3d6c\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>No. Each tracker has its own SIM, preconfigured and with the data included in the subscription. It works independently of your phone and your operator. You cannot use your own SIM.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-8fe4f\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-93fb3516ada1a7cb3d6c\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-93fb3516ada1a7cb3d6c\" aria-expanded=\"true\" aria-controls=\"Collapse-93fb3516ada1a7cb3d6c\">\n                            \n                            <span class=\"ekit-accordion-title\">Which countries does it work in? Does it need coverage?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-download-arrow\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-left-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-93fb3516ada1a7cb3d6c\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-1-8fe4f\" data-parent=\"#accordion-6ada1a7cb3d6c\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>It works in 184 countries and at any distance: you will see it in the app even from the other side of the world. It needs mobile coverage to send its position, and it uses the networks of several operators in each country, so its coverage is wider than any single operator's.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-8fe4f\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-17db1286ada1a7cb3d6c\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-17db1286ada1a7cb3d6c\" aria-expanded=\"true\" aria-controls=\"Collapse-17db1286ada1a7cb3d6c\">\n                            \n                            <span class=\"ekit-accordion-title\">How accurate is it and how often does it update?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-download-arrow\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-left-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-17db1286ada1a7cb3d6c\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-2-8fe4f\" data-parent=\"#accordion-6ada1a7cb3d6c\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Outdoors, about 5 metres or better. The reporting frequency is set in the app; we recommend 10 seconds.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-8fe4f\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-9ebb7386ada1a7cb3d6c\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-9ebb7386ada1a7cb3d6c\" aria-expanded=\"true\" aria-controls=\"Collapse-9ebb7386ada1a7cb3d6c\">\n                            \n                            <span class=\"ekit-accordion-title\">Does it need a charger? Does it drain the car battery?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-download-arrow\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-left-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-9ebb7386ada1a7cb3d6c\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-3-8fe4f\" data-parent=\"#accordion-6ada1a7cb3d6c\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>It does not need a charger: it is powered by the vehicle battery (the OBD through the OBD port and the Tracker through the electrical system). When the car is parked it switches to power saving mode and uses very little: the battery lasts about 2\u20133 months with the tracker connected.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-8fe4f\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-c3dfb4d6ada1a7cb3d6c\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-c3dfb4d6ada1a7cb3d6c\" aria-expanded=\"true\" aria-controls=\"Collapse-c3dfb4d6ada1a7cb3d6c\">\n                            \n                            <span class=\"ekit-accordion-title\">What about the 2G models?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-download-arrow\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-left-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-c3dfb4d6ada1a7cb3d6c\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-4-8fe4f\" data-parent=\"#accordion-6ada1a7cb3d6c\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>We recommend the 4G models. 2G networks are being switched off across Europe: in the UK, operators have committed to switching off 2G by 2033 at the latest; in France 2G ends in late 2026 and in Germany in 2028, and the European Commission has asked for at least one 2G or 3G network to stay on until 2030 (information as of October 2026). A 2G tracker keeps working while any 2G network remains in your area, but with less and less coverage. The 2G models are only sold in the euro area. See the <a href=\"https:\/\/findcargps.com\/en\/store\/\">comparison<\/a>.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-5-8fe4f\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-dfbf36b6ada1a7cb3d6c\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-dfbf36b6ada1a7cb3d6c\" aria-expanded=\"true\" aria-controls=\"Collapse-dfbf36b6ada1a7cb3d6c\">\n                            \n                            <span class=\"ekit-accordion-title\">What warranty do the devices have?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-download-arrow\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-left-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-dfbf36b6ada1a7cb3d6c\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-5-8fe4f\" data-parent=\"#accordion-6ada1a7cb3d6c\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><strong>2 years<\/strong> on all trackers, bought on our website or on Amazon. When you choose your plan you can also add the unlimited replacement guarantee.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4f525855 fc-faq-sec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4f525855\" data-element_type=\"section\" data-e-type=\"section\" id=\"faq-envio\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aa886c5\" data-id=\"aa886c5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-46ceba2d elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"46ceba2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>FAQs<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a8488c5 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"1a8488c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping and returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8389b9 elementor-invisible elementor-widget elementor-widget-elementskit-accordion\" data-id=\"d8389b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ada1a7cb59ce\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-d8389b9\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-857bd626ada1a7cb59ce\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-857bd626ada1a7cb59ce\" aria-expanded=\"true\" aria-controls=\"Collapse-857bd626ada1a7cb59ce\">\n                            \n                            <span class=\"ekit-accordion-title\">When will I receive my order?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-download-arrow\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-left-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-857bd626ada1a7cb59ce\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-d8389b9\" data-parent=\"#accordion-6ada1a7cb59ce\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Delivery is free and takes up to 72 hours within mainland Europe. For the Balearic and Canary Islands, Ceuta, Melilla and Ireland, see the delivery times in our <a href=\"https:\/\/findcargps.com\/en\/legal-warning\/terms-and-conditions\/\">terms of sale<\/a>. In the United Kingdom, the United States and Australia, the tracker is sold on Amazon in your country.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-d8389b9\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-5244e526ada1a7cb59ce\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-5244e526ada1a7cb59ce\" aria-expanded=\"true\" aria-controls=\"Collapse-5244e526ada1a7cb59ce\">\n                            \n                            <span class=\"ekit-accordion-title\">Can I return it?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-download-arrow\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-left-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-5244e526ada1a7cb59ce\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-1-d8389b9\" data-parent=\"#accordion-6ada1a7cb59ce\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes. You have <strong>30 days<\/strong> from delivery, in its original packaging and undamaged. More information in our <a href=\"https:\/\/findcargps.com\/en\/legal-warning\/terms-and-conditions\/\">terms of sale<\/a>.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-37ce1e1 fc-faq-sec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"37ce1e1\" data-element_type=\"section\" data-e-type=\"section\" id=\"faq-contacto\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b83a6a0\" data-id=\"b83a6a0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c2154f elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"4c2154f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>FAQs<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fe4000 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"4fe4000\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57c3f98 elementor-invisible elementor-widget elementor-widget-elementskit-accordion\" data-id=\"57c3f98\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ada1a7cb728b\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-57c3f98\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-ce6f76d6ada1a7cb728b\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-ce6f76d6ada1a7cb728b\" aria-expanded=\"true\" aria-controls=\"Collapse-ce6f76d6ada1a7cb728b\">\n                            \n                            <span class=\"ekit-accordion-title\">How can I contact you?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-download-arrow\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-left-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-ce6f76d6ada1a7cb728b\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-57c3f98\" data-parent=\"#accordion-6ada1a7cb728b\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>On WhatsApp at +34 622 507 738 (messages only), by email at info@findcargps.com or with the <a href=\"https:\/\/findcargps.com\/en\/contact\/\">contact form<\/a>, from 8:00 to 19:00 (Spanish time). If your tracker is not working, include your account email and we will look into your case. We are in Boadilla del Monte (Madrid, Spain).<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQS FAQs Frequently asked questions about findCar devices What warranty do they have? 2-year European warranty. Do they include a charger? OBD devices are connected directly to the vehicle battery, so they do not require a charger for operation. How far away does a findCar device work? findCar devices work at any distance. No matter [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-7305","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>findCar GPS tracker: frequently asked questions<\/title>\n<meta name=\"description\" content=\"Questions about findCar GPS: activation, app, payments and invoices, cancellation, coverage, shipping, returns and warranty. Clear answers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/findcargps.com\/en\/frequent-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"findCar GPS tracker: frequently asked questions\" \/>\n<meta property=\"og:description\" content=\"Questions about findCar GPS: activation, app, payments and invoices, cancellation, coverage, shipping, returns and warranty. 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